Yes, a trial account comes with no obligations or costs. You can request a trial account without providing payment details.

Send us a message through our ticket form to request an extension of your trial account if you haven’t had the chance to test MailBlue. Of course, you can also switch to a paid account.

MailBlue is the Dutch partner of ActiveCampaign, which means we collaborate with ActiveCampaign to provide you with the most pleasant experience possible. Specifically, this means you can ask us anything about ActiveCampaign and that when you create your account with MailBlue, the entire management environment will be in Dutch. Besides that, the system is exactly the same as that of ActiveCampaign. Additionally, you can enjoy support in Dutch!

Click here if you want to switch from ActiveCampaign to MailBlue.

When choosing your subscription, you have the option to choose between an annual or monthly version. With a monthly subscription, your subscription is renewed monthly, while an annual subscription has a renewal once a year.

Although this might seem simple at first glance, there are some important things to know:

• When renewing your subscription, you pay in advance for a month or a year.
• It is always possible to downgrade, regardless of your subscription type.
• If you downgrade midway, you do not receive a refund. The new amount will be applied at your next renewal. So, if you want to switch easily and benefit from the downgrade sooner, a monthly subscription is more convenient.
• You can always upgrade, regardless of which version you have (including annual subscriptions). The upgrade is implemented immediately.
• With an upgrade, what you’ve already paid and how many remaining days or months you have in your subscription period are always taken into account. For example, if your annual subscription renews on 01-01 and you upgrade on 01-10, the amount you’ve paid on 01-01, plus the number of remaining months, is accounted for. In this case, you pay for the remaining 3 months, with the amount you’ve already paid being taken into account. At the next renewal on 01-01, you then pay the full price for that subscription type for the coming year.
• Annual subscriptions are cheaper than monthly subscriptions as a reward for the longer commitment and reduced flexibility.
• If you want to switch from a monthly to an annual version, you can arrange this yourself via the customer portal.
• Conversely (from annual to monthly) is (almost) not possible. If you want to switch to a monthly subscription for certain reasons, such as financial, you can submit this request to the Support Team. Only when you are in the last month of your annual subscription is it possible for the support team to change your annual version to a monthly subscription. The next month, your subscription will then renew as a monthly version.